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Returns & Refunds

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[Add-on Deals] How do I return/refund products purchased as Add-on Deals? (ENG)

Para sa Taglish version ng article, basahin dito.


You can raise a return/refund request for products purchased as Add-on Deals. 

Select To Receive on the Me tab > Select the order >  Return/Refund > Identify the concern > Select the products and quantity for return/refund >  Next.


However, please note that all products purchased as part of an Add-on Deal must be returned together as a set when filing a return/refund request for Product does not meet expectations and Change of Mind.

For example, if you purchased Products A and B together as an Add-on Deal, both products must be returned together even if you only wish to return one of them. You will not be able to return one and keep the other.

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